Frontline Leadership > LFS05 Frontline Leadership - Documentation and Rule Compliance
LFS05 Frontline Leadership - Documentation and Rule Compliance
Documentation is an important aspect of the supervisory responsibility. Knowing what to document, how to document it clearly and without bias, and overseeing others’ documentation is critical to the success of the services delivered.
Course Objective
• List the requirements for documentation for your organization and steps for completing the requirements successfully.
• Describe current state licensing rules and regulations, agency policies and practices, and protection of consumer rights and methods for relaying this information to staff.
• Comprehend the purpose and importance of documentation and its legal implications
• Describe the negative effects of language in documentation and ways to reduce stigma and discrimination in written materials.
• List steps for providing staff with guidance and feedback on neutral writing.
Intended Audience
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
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