Direct Care > Client Focused Communications - Clientspeak: Patronizing Language
Client Focused Communications - Clientspeak: Patronizing Language
Everything from the tone to what words you use affects the people in your care, and this course identifies what type of speech can offend, and what type can positively affect the relationship between caregiver and client.
Course Objective
After completing this lesson the learner will be able to:  improve methods of communicating with clients by using:  word choice, tone of voice and learning how language can positively and negatively affect clients.
Certificates
aQuire Training Solutions aQuire Training Solutions
$12.95 QTY

Other Courses You May Be Interested In
Direct Care
Client Focused Communications - Be There: People Come First Being available for clients is the first step in good customer service.
Direct Care
Client Focused Communications - Courtesy: Beyond Politeness More than just being polite or nice to people, courtesy involves a set of unwritten rules for interacting with clients and guests on the job.
Direct Care
Client Focused Communications - Be Positive: Going the Extra Mile Being positive means finding reasons why things will work, instead of reasons why it won’t.