Direct Care > Client Focused Communications - Courtesy: Beyond Politeness
Client Focused Communications - Courtesy: Beyond Politeness
More than just being polite or nice to people, courtesy involves a set of unwritten rules for interacting with clients and guests on the job.
Course Objective
After completing this lesson, the student will be able to:  Demonstrate the five steps of courtesy face-to-face; Understand the dos and don'ts of body language; Respect personal space; Appropriately touch a client; Use proper phone etiquette; Say goodbye correctly.
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