Direct Care > Client Focused Communications - Courtesy: Beyond Politeness
Client Focused Communications - Courtesy: Beyond Politeness
More than just being polite or nice to people, courtesy involves a set of unwritten rules for interacting with clients and guests on the job.
Course Objective
After completing this lesson, the student will be able to:  Demonstrate the five steps of courtesy face-to-face; Understand the dos and don'ts of body language; Respect personal space; Appropriately touch a client; Use proper phone etiquette; Say goodbye correctly.
Certificates
aQuire Training Solutions aQuire Training Solutions
$12.95 QTY

Other Courses You May Be Interested In
Direct Care
Client Focused Communications - Listening: Focus on the Client Listening sounds easy enough, but it takes special skills to learn to be an active listener.
Direct Care
Client Focused Communications - Clientspeak: Patronizing Language Everything from the tone to what words you use affects the people in your care, and this course identifies what type of speech can offend, and what type can positively affect the relationship between caregiver and client.
Direct Care
Client Focused Communications - Be There: People Come First Being available for clients is the first step in good customer service.